What is Route Package Protection and Returns Coverage?Updated 15 minutes ago
Shipping
Route's Package Protection and Returns Coverage provides added peace of mind for your order—protecting your package if it's lost, stolen, or damaged in transit, and covering the cost of a return shipping label if you need to return or exchange something. Add it at checkout for extra assurance, no matter what happens.
How do I track my order with Route? Once you add Route Package Protection, you can track your order through the Route website or app, with real-time shipping updates. Download the Route App here.
What do I do if my order has an issue? File a claim online to resolve any shipping issue. File a claim here, and the Route team will help with next steps.
Looking to make a return or exchange? Submit it through our returns portal and the return label fee will be waived entirely. Questions? Reach out to [email protected].