Orders & Shipping
Where do you ship to?
Shipping. Bird&Be currently ships within Canada and the United States. If you live outside Canada or the United States, many of our products are available through iHerb in more than 180 countries. Check iHerb's global shipping information to see whet
When will my order arrive?
Shipping. Everything you need to know about shipping timelines and how to request rush delivery. Before you place an order. Your total delivery time has two parts:. So if you need something fast, keep both parts in mind when estimating your delivery
Where do you ship from? Will I have to pay duties?
Shipping. We ship from local warehouses based on your location! 🇦🇦🇮🇸. This means no customs fees or duties—just smooth, hassle-free delivery! ☺️
How much is shipping?
Shipping. Subscription orders for our vitamins + supplements are eligible for free shipping. Otherwise, shipping rates may vary based on order weight and shipping location in Canada or the USA. All shipping fees will be visible in your shopping cart
How can I track shipping for my order?
Shipping. Once your order has been shipped you should receive an email with a tracking link. Double-check your inbox for a tracking link to your package and order details—it may be in your spam folder. Still having trouble finding it? Contact us at h
Do you fulfill and ship on weekends and holidays?
Shipping. Our fulfillment center is open Monday–Friday. Some of our shipping providers do deliver on weekends, but it's region and carrier specific. Our fulfillment center and shipping providers are closed on federal holidays, so you may see a slight
What methods of payment do you accept?
Shipping. We accept all major credit cards, Apple Pay, and Google Pay. To see Apple Pay as an option, you must be on an Apple Pay-supported device. Having trouble ordering? Email us at [email protected] and we'll be happy to help.
What should I do if I haven't received my product?
Shipping. If you have not received a product you ordered, please reach out to us at hello@bird&be.com with your order details. If you've received confirmation of delivery but haven't received your order, we'll investigate with our shipping partner an
What happens if part of my order is missing upon delivery?
Shipping. If your order arrived partially, it may be due to individual items shipping separately for faster delivery. We'll provide tracking information for the remaining items once they've shipped, and they're expected to arrive within our standard
How do I receive an invoice or receipt for my purchase for insurance purposes?
Shipping. Your order confirmation email is accepted by most insurance providers as the necessary proof of purchase for reimbursement for insurance claims. You should have received this email right after your order was placed. Need anything more speci
Will my order be replaced if it's lost due to a natural disaster?
Shipping. We understand that natural disasters like hurricanes, fires, or floods can cause a lot of stress and uncertainty. If your order is lost or affected by one of these events, we'll replace one order free of charge—no hassle, no stress. We care
What is Route Package Protection and Returns Coverage?
Shipping. Route's Package Protection and Returns Coverage provides added peace of mind for your order—protecting your package if it's lost, stolen, or damaged in transit, and covering the cost of a return shipping label if you need to return or excha
How Does Route Work?
Shipping. What happens if my order is lost, damaged, or stolen? Route's expert support team will help you get your order replaced or refunded. Claims are reviewed within 1–2 business days of filing. How does Route process refunds or reorders?. When s